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What are your hours of operation?
Our team is available Monday to Saturday from 10:00 AM to 10:00 PM IST. For projects or consultations outside these hours, please contact us directly to arrange a suitable time.
What kind of reports will I receive?
At Nexus 7 Creatives, you’ll receive concise, actionable reports that include:
- Performance Metrics: Key analytics on impressions, click-through rates, conversions, and ROI.
- Traffic & Engagement Data: Insights on website visits, demographics, and social media activity.
- Campaign Analysis: A breakdown of budget use, channel performance, and overall reach.
- Real-Time Access: Online dashboards for up-to-date data.
- Strategic Recommendations: Tailored insights to optimize your campaigns.
This streamlined approach ensures you’re always informed and empowered to drive your digital marketing success.
What if I want to cancel services?
If you decide to cancel our services, please note the following based on our Terms and Conditions:
- Cancellation requests must be submitted in writing.
- If a project is canceled mid-way, any refund will be calculated based on the percentage of work completed up to that point.
- Refunds will not be issued if delays are due to client-related issues such as unresponsiveness or delayed approvals.
- Outstanding payments must be settled before the termination of services.
- Additionally, either party may terminate the agreement in the event of a breach of contract or non-payment.
What kinds of payment do you accept?
Our accepted payment methods vary depending on your location:
- USA Clients (Post-Payment): For our USA clients, post-payment agreements are available, with the full payment cleared within 30 days of project delivery.
All transactions must be made in the agreed currency, and applicable taxes (e.g., GST for Indian clients) or additional fees will be the client’s responsibility. - Domestic Clients (India): We accept payments via UPI, NEFT, or bank transfers. A 50% advance payment is required before starting the project.
- International Clients: Payments are accepted through wire transfers or PayPal. For these clients, a 60% advance payment is mandatory.